Privacy Policy
01 Who we are
Razor Alpha (razoralpha.io) is operated by Razor Alpha ("we", "us"). For the purposes of applicable data-protection law, including the EU/UK General Data Protection Regulation (GDPR), we are the data controller for the personal data described here. Questions or requests can go to [email protected].
02 What we collect
| Category | Examples | Source |
|---|---|---|
| Account data | Email address, username, password (stored hashed by our auth provider), profile avatar and display preferences. | You, at sign-up. |
| Linked-account data | Your X (Twitter) handle and verification status, if you choose to verify or connect it. | You / the linked service. |
| Usage & content | Scanners and charts you use, alerts you set, saved charts, razor balance and transactions, competitions, referrals, and messages or signals you post in community chat. | Your activity. |
| Payment data | Order references, amounts, and status for razor purchases. Payments are handled by our processor — we do not receive or store your full card number or wallet keys. | Payment processor. |
| Technical data | IP address, device and browser type, approximate location derived from IP, timestamps, and logs needed for security and debugging. | Automatically. |
We do not intentionally collect special-category data, and we ask that you not post it in community areas.
03 How we use it
- To provide and operate the Service — accounts, scanners, alerts, charts, chat, competitions, and razors;
- To process razor purchases and keep transaction records;
- To secure the Service, prevent fraud and abuse (including detecting duplicate/sybil accounts), and enforce our Terms;
- To debug, monitor performance, and improve features;
- To communicate with you about your account, security, and service changes, and — only where permitted — product updates you can opt out of;
- To comply with legal obligations.
04 Legal bases (GDPR)
Where the GDPR applies, we rely on: contract (to provide the Service you sign up for), legitimate interests (to secure, maintain, and improve the Service and prevent abuse), consent (for optional marketing and any non-essential cookies, which you can withdraw at any time), and legal obligation (for record-keeping and compliance).
07 International transfers
Your data may be processed in countries other than your own. Where we transfer personal data out of the EEA/UK, we use appropriate safeguards such as the European Commission's Standard Contractual Clauses or an adequacy decision. Contact us for more detail on the safeguards in place.
08 How long we keep data
We keep personal data for as long as your account is active and as needed to provide the Service. After closure we delete or anonymize it within a reasonable period, except where we must retain certain records (for example, transaction records) to meet legal, accounting, or security obligations.
09 Your rights
Depending on where you live, you may have the right to access, correct, delete, or port your personal data; to object to or restrict certain processing; and to withdraw consent. To exercise these, contact [email protected]. We will respond within the time required by law. If you are in the EEA/UK, you also have the right to complain to your local data-protection authority.
10 Security
We use technical and organizational measures — including encryption in transit, access controls, and row-level security on our database — to protect your data. No system is perfectly secure, so we cannot guarantee absolute security. Use a strong, unique password and tell us promptly if you suspect any compromise.
11 Children
The Service is not intended for anyone under 18, and we do not knowingly collect data from children. If you believe a child has provided us data, contact us and we will delete it.
12 Changes
We may update this policy from time to time. We will revise the "Last updated" date and, for material changes, take reasonable steps to notify you. Continued use after changes take effect means you accept the updated policy.
13 Contact
For privacy questions or requests, reach us at [email protected]. See also our Terms of Service.